Installing CCC Pathways Estimating Software

CCC Pathways is an estimating application for auto repair and and appraisal businesses and is commonly installed as a client/sever package. I work for a technical school and have installed and supported Pathways for several years. This post documents the process of installing CCC Pathways and provides solutions to common problems.

Preinstallation

If you are reinstalling CCC Pathways because the current installation has failed, you will want to back up the Pathways database before proceeding. You can do this by running the Backup and Restore utility from the server or from any CCC Pathways client computer. Save this backup somewhere safe.

Install the Original Version of the CCC Pathways Server Component

1. Locate the Correct Program Disc and Installation Floppy

When you set out to install CCC Pathways you may be overwealmed by the number of discs provided by the company. You will periodically receive software updates. These updates will come with a “Program Disc“, a CD-ROM that provides the server and client applications. This is the first disc you want to run when installing CCC Pathways.

The Program Disc is tied to a specific Installation Floppy which you should have received when you purchased CCC Pathways. If you have multiple program discs, locate the disc whose version number matches the one on the Installation Floppy. My Installation Floppy is for version 4.2, so I will proceed from there.

The installation floppy is critical to your ability to install CCC Pathways so I recommend backing up the floppy’s contents to a more reliable media. If you need to install Pathways again later you can explicitly tell setup to look for the installation disc at the backup location.

2. Install the Server Component

Begin the installation by locating the program disk for CCC Pathways version 4.2 (or the version that matches your installation disc). Click setup.exe to begin the installation of CCC Pathways. You will be prompted for the “Installation Disk,” a floppy disk provided by the company with licensing information. If you are using the original Installation Disc floppy, you can use the default Installation Disc location. If you have backed up the files to a different location, you can select it at this time.

Several steps into the installation you will be asked to provide a drive letter for the Pathways installation. When the Pathways Client is run later, it will automatically map this drive letter to the location of the Pathways installation on the network. This drive letter must always be available on client machines.

Leaving the installation open, open a Windows Explorer window and create the network share at this time. On my installation I create a folder called CCC_PATHWAYS on my server and gave it the share name “CCC_PATHWAYS$”. Under the share permissions give Everyone Full Control. Under the security tab lock down the share by only providing Modify permissions to users and groups who will access CCC Pathways, as well as yourself so you can continue with the installation.

Now that the network share has been created, choose a drive letter which clients can use to access the share. I chose the P: drive, but you can choose any drive letter which will be available to all your clients. In your Windows Explorer window map the network drive using the drive letter you selected to the share you just created. For example I mapped the P: drive to the share CCC_PATHWAYS$ on the server ZEUS (\\ZEUS\CCC_PATHWAYS$).

Back in the Pathways installation, you can select the drive which you just created. If the drive letter does not appear in the list of available network drives, click the Back button, then click next. The drive list will refresh and your new network drive should be available.
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3. Install the Client Component

Follow through the installation until it is completed. After installation of the server component, navigate to P:\Pathways\CLSETUP (or the drive letter that you previously created) and run the program setup.exe to install the client application on the server. Select the C: drive and continue to the end of the installation. The installation may require a reboot.

The drive letter selected for Pathways must remain available on all clients for the program to run!

INSTALL LATEST VERSION OF CCC PATHWAYS SERVER COMPONENT.

After you install the base version of CCC Pathways on your server you will need to install all subsequent updated in the order which they were receieved. My base version was 4.2, so I will install 4.3, then 4.4, etc. All Pathways updates are installed by inserting the Program Disc and running setup.exe. When the setup program opens select Upgrade from the options list and click through to the end of the installation. After installing each server update, run the Client Setup from P:\CLSETUP to upgrade the client component.

If you are asked for the Installation Disk (floppy) when installing a server upgrade, you are installing an upgrade out of turn. Verify that there is not another program update between the current version and the version you are attempting to install.

INSTALL DATA & GRAPHICS DISKS

This is the most time consuming part of the installation. You will need to install the Data and Graphics disks in the order in which they were received, beginning with the discs provided with your original Program Disc. Install both discs by inserting them and executing the setup.exe application. Be sure to install updates shortly after they arrive to ensure that the application remains current.

INSTALL CLIENT

To install the client program log in as an administrative user and uninstall the old client software from the workstation if a previous installation exists. Install the new client software by running P:\Pathways\CLSETUP\setup.exe. When the client if finished installing, I usually copy the Client icon from the Start Menu to C:\Documents and Settings\All Users\Desktop simply for ease of access for my users. If the client has trouble installing, see the troubleshooting section below.

Client Installation Troubleshooting

I ran into several problems while installing the Pathways Client. The first and most common is that installation fails because another user is currently in the system. Pathways cannot be installed while the database is in use, so very that no users are currently using Pathways.

Sometimes installation will fail less gracefully. The problem I experienced can be recognized by the appearance of a Windows Installer dialog which states that Pathways is being configured, but this dialog never disappears and the installation never completes. If this occurs, the easiest way to get the installation to succeed is to wipe out every trace of the previous installation as well as any data left over from InstallShield or Microsoft Installer. If you experience this problem, follow the instructions below.

  1. Close any open installations using Task Manager (kill any processes for setup.exe and msiexec.exe). If the installation refuses to close, force a reboot of the PC.
  2. Clean the C:\Documents and Settings\<username>\Local Settings\Temp folder. You may have to shut down some programs using Task Manager to successfully clean everything from this folder. Specifically look for folders related to Installation (will begin with the prefix _is“), and directories for unfinished installations (a CLSID string, like “{2227a280-3aea-1069-a2de-08002b30309d}”).
  3. Delete the C:\Pathways folder.
  4. Using regedit, Remove the HKLM\Software\CCC Information Systems hive from the registry.
  5. Remove traces of a previous installation using the Windows Installer Cleanup Utility.
  6. Reopen P:\Pathways\CLSETUP\setup.exe to retry the client installation.
16 replies
  1. Jeff says:

    This document was extremely helpful. It was the only site available online covering the subject. We were able to save our customer thousands in support contract renewal and installation costs over the manufacturer. Plus we will forever be their support provider. Thanks Reich Web Consulting.

    Jeff Murphy
    TechEase Technologies, LLC

  2. Brian Reich says:

    I’m glad I could help you out Jeff. Pathways is unfortunately one of those products with little or no useful support information available online. When that happens I feel it’s up to the user’s to create their own support network; I’m constantly using other people’s advice that I find online to solve my own problems, and I feel that it’s important to give back. Thanks again for the comment.

  3. Mikela says:

    Please contact your local Client Consultant or Field Insurance Rep for assistance directly in your office or repair shop. The CCC Client Manager for your company can help you find your local CCC Rep to help you with installation of Pathways, other CCC products, and training and technical support as well. Thanks!

  4. adam says:

    hello, I need the installation files for ccc pathways for version 4.4 or 4.5 , it is not letting installing the software unless i have these files, need help on that.

  5. Stephen says:

    I am trying to help some friends of mine who own and operate a local body shop. The computer that they had with Pathways was a stand alone desktop running version 4.5.00 in a Windows XP environment. The motherboard has died on their old machine. I have salvaged the hard drive from the old machine and have it as a second hard drive in another old machine. Can Pathways be reconfigured to operate from the ‘ D ‘ drive? Do they need to get a new machine which will be running Vista? Does Pathways work just fine in Vista? Will CCC send a new installation package, or will I need to search for old install disk(s) and upgrade over and over to the current version.

    Also, if we go the route of a new installation on a new machine is the old data able to be pulled in to the newly installed product?

    I have a pretty good tech background, but I have no exposure to Pathways.

    Any insight will be greatly appreciated.

  6. Brian Reich says:

    Hopefully I can answer a couple of your questions.

    I think the simplest solution to your problem would be to get an identical motherboard, if possible, and replace the dead one. If that’s not a possibility you can generally replace a motherboard with a different product on a Windows XP machine, install that board’s drivers, and continue working without too many issues.

    There is a database backup application that comes with Pathways. If your friend has used that to create a recent backup then using the installation medium to reinstall on a new machine will be much simpler. I’m not sure if its possible to easily restore everything from the file system.

    If your friend has a contract running with CCC then they should send monthly update disks. Every so often the update disk will contain program updates. You can either install the most recent version of the software that he has in his possession or wait for an update from Pathyways. There is also an “installation disk” which he should have which acts as a key to the software. I discussed this in the article above, and give some hints about how to use it.

    As far as I know CCC works fine on Vista. We have been running the network version on Server 2008 for about a year now without any problems, so I’d imagine Vista should not be an issue.

    Hope that helps!

  7. john says:

    looking for a better method to back up, does anyone know how the files work ? honestly i haven’t looked into it too deep but my customer has a 25gb data folder and i’d love to be able to rsync the damn thing onto a server remotely.. any suggestions ?

  8. Mark says:

    I ran into a problem on 2 computers, when I click the application it gives me the error “Code:0X1, Group:0x65 (Could not open Tracelog, exiting app). Any ideas??

    Thank you.

  9. Brian Reich says:

    Can you tell me what version of Windows you’re installing on? I suspect you could get this on Vista or Windows 7 if you fail to “Run as Administrator” when you do the install.

  10. Brian says:

    Brian, I’m having the same issue as Mark (Code:0X1, Group:0×65 (Could not open Tracelog, exiting app). It occurs when using pathways on an RDP client. Logging in as administrator does not generate the message, but users in the ‘power users’ group get it. I haven’t tried elevating the users into the administrators group yet, but thats the next thing. (really don’t want to do that)

  11. Brian Reich says:

    Brian,

    It’s been a while since I’ve done much with CCC Pathways, but I’ll be moving our Pathways server from a physical machine to a virtual server in a couple of weeks and I’ll be sure to post an update if I run into any issues.

    In the meantime, I can tell you that I’ve not had much luck doing installations of CCC Pathways via Remote Desktop. The monthly updates run fine, but actually installing the software really seems to flake over RDP. In regards to the issue you are having (Could not open Tracelog): Try giving Modify permissions on both the local install directory (C:\CCC for me), Full Control for Everyone on the network share and Modify on the network folder for any users of Pathways (this is assuming you’ve installed it as a client/server application). I’ve found that adding Modify permissions to the installation folders for many applications help them to run quite a bit better under Windows 7 and Vista.

    Hope that helps!

    Brian

  12. Brian says:

    Brian,

    Thank you. Adding modify permissions on the C:\Pathways folder did the trick. I appreciate your help!

  13. Craig says:

    Brian ~ thank you for being that guy that is so helpful to others. I am a social worker by training, and a pathways guy by fraud. So dude from the South needs assistance to run his own shop on the West Coast. Buy in is low $30k, so I figure what the hell. The business plan was with a shop, CCC P, and being on the DRP lists of a few insurance companies, we would be on our way to the big bucks. So we lost the investment: but for some reason I am having trouble not believing in the promise. Am I a sucker, or could this business plan work? Are each of these issues a difficult hurdle, or can they be lego’d together, with the hiring of the right staff, to build a highly profitable business?

  14. Brian Reich says:

    Craig, Thanks for the kind words! Frankly I couldn’t do my job without the helpful advice I find on blogs and forums, so I feel it’s only right to return the favor to the community.

    As for your business venture… good luck. I work full-time at a technical school and my only exposure to CCC Pathways is getting it installed and keeping it running on a couple of PC’s. I wouldn’t know what to tell you about your business plan, but I really do hope you succeed!

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