Browsing Category “Support”

• A Word About Total Protection Software

  Posted on January 30th, 2008 by Brian Reich

  My friend Dan over at Outsmart Technology wrote a fantastic article about choosing the right antivirus package. As a followup to Dan's article and my own article yesterday explaining what a virus is and how your computer actually becomes infected, I wanted to voice my opinion about so-called "total protection"…

• Computer Viruses Explained

  Posted on January 29th, 2008 by Brian Reich

  It happens at least once a week: a client, friend, or relative calls me in a panic and proceeds to explain, often in colorful terms, that their computer is acting strangely and they're afraid that they've caught a virus. I listen calmly, then make a trip to their home…

• Responsibly Disposing of Computer Equipment

  Posted on January 18th, 2008 by Brian Reich

  It's a sad fact of life that, as an unrepentant geek, it's not always possible for me to balance my love of technology with my desire to keep the natural world as healthy as possible. Most of our electronic devices have become cheaper to replace than to repair; and many…

• Video: Find Your Network Settings in Windows XP

  Posted on January 17th, 2008 by Brian Reich

  This video is a visual guide through my previous tutorial about locating your network settings in Windows XP. It also happens to be my first attempt at creating a video on my PC. The video discusses some of the reasons you might need to find your network settings, then guides…

• Find Your Network Settings in Windows XP

  Posted on January 15th, 2008 by Brian Reich

  Eventually while using your computer a situation will arise when you may need to know a little information about your network connection. You may need this information for a tech support call, to configure a networked video game system, or to add a new PC to your home network…

• Adding Drivers to a BDD LiteTouch Image

  Posted on January 10th, 2008 by Brian Reich

  Since Vista's release Microsoft has provided a variety of tools for deploying their operating systems. One such tool is Business Deployment Desktop which Microsoft describes as "the best-practice set of comprehensive guidance and tools from Microsoft to optimally deploy Windows Vista and the 2007 Office system." Though BDD…

• Installing CCC Pathways Estimating Software

  Posted on January 9th, 2008 by Brian Reich

  CCC Pathways is an estimating application for auto repair and and appraisal businesses and is commonly installed as a client/sever package. I work for a technical school and have installed and supported Pathways for several years. This post documents the process of installing CCC Pathways and provides solutions…

• Back Up Important Floppy Disks

  Posted on January 8th, 2008 by Brian Reich

  Much to the displeasure of everyone the IT industry, some software companies still insist on utilizing floppy disks. Rarely are floppies used to distribute software, but they are used for anything from boot disks and recovery disks to distribution of software licenses. Ironically some of your business' most…